IF YOU HAVE VISITED A CARE HOME AND LEFT FEELING LIKE SOMETHING WAS NOT RIGHT
The Real Reason Families Delay Placing A Parent In A Care Home Has Nothing To Do With The Home Itself And Everything To Do With Whether They Trust Who Will Be Looking After Them
Find out exactly what daily life looks like for a resident at Chestnut Rise Nursing Home before you commit to a single penny
Takes 30 seconds. No obligation.
Proudly Registered and Recognised
You Are Doing Everything Right. And It Still Is Not Enough. We Know.
Are you visiting your parent every day because you are not confident the care home is actually looking after them the way they should be?
Are you still waiting for a staff member to return your call with a basic update about how your parent is settling in?
Are you lying awake wondering whether your parent feels alone, confused, or frightened in a place that does not yet feel like home?
If any of those questions made your stomach tighten, you are not alone and you are not overreacting.
Thousands of families across the UK are paying care home fees and discovering through unannounced visits, tearful phone calls, and ignored complaints that the warmth and dignity they were shown during the tour bears no resemblance to what their parent experiences day to day.
What follows on this page is how that changes.
👋 Hi, I'm Kavitha Nellikondi, Managing Director of NBG Care.
For 25 Years, We’ve Helped Over 250+ Families Find a Trustworthy Care Home
I built NBG Care because those families deserved better than what the standard model was giving them.
A named keyworker, assigned to your parent from day one.
Someone your parent will know by name before the end of their first week.
Not a different face on every shift.
One dedicated person, committed to your parent's care plan, who takes the time to learn their routine, their preferences, and the small details that make all the difference to how a person feels at the end of a day.
That single decision changes everything that follows.
Care that is delivered properly because our staffing ratios are built around the residents we have, not the margins we want to protect.
Not rushed.
Not missed.
The full attention your parent was promised.
Because your parent deserves to feel known, not processed.
You hear from us before you have to ask.
Every family we work with has lived through the same experience before finding us.
A care home that goes silent unless you chase it. Updates that only appear when you demand them.
We built our family communication model around the opposite.
You receive updates from us before you have to ask.
That is not a promise.
It is how we operate.
Your parent is greeted every morning by someone who knows their name and remembers what they said yesterday
You receive an update from us before you ever have to pick up the phone to chase one
Your parent is settled, your guilt is gone, and you finally have permission to live your own life again
Dream Outcome #1
Dream Outcome #2
Dream Outcome #3
You have already done the hardest part.
You have been holding this together longer than anyone should have to.
You have managed the visits, absorbed the guilt, and kept going for your parent even when every option in front of you felt like the wrong one.
All we are asking you to do now is one thing.
Come and see us.
One visit.
No obligation.
No jargon.
Just an honest look at whether Chestnut Rise Nursing Home is the right home for your parent and your family.
That visit costs you nothing.
What it gives you is the clarity you have been searching for before you commit to anything.
To your success,
Kavitha Nellikondi
Managing Director,
NBG Care
Takes 30 seconds. No obligation.
What Families Across Doncaster Say After Finding Home Care They Can Finally Trust
Stephen R, son Caring for mother, 77, following hospital discharge
Mick T, son Caring for father, 89, with Parkinson's disease
"Dad has Parkinson's and what he needs changes week to week. I needed someone who knew him well enough to adapt rather than just follow a checklist. His carer from NBG Care has been visiting for nine months now and can tell when Dad is having a harder morning before he has said a word. That kind of awareness only comes from the same person turning up consistently. You cannot manufacture it."
Jamal F, son, Caring for father, 78, with vascular dementia
"Three care homes made us the same promises about consistency and personalised care. Not one of them delivered it. NBG Care did not make a big thing of it. The same keyworker showed up every morning and that was that. No excuses. No explanations needed. Just exactly what we were told would happen, happening."
Nick R, son, Caring for mother, 77, following hospital discharge
"We had been told the same thing by three different homes. Dedicated staff, consistent care, all of it. None of them delivered. NBG Care did not even make it a talking point. The same person greeted my parent every morning from week one. That is all it took."
Claire T, daughter, Caring for father, 80, with Parkinson's disease
"My parent's condition shifts from one week to the next and you cannot care for them properly off a checklist. You need someone who actually knows them. Their keyworker at NBG Care has been there for nine months now and can read the room the moment they walk through the door. On the harder mornings she adjusts without being asked. That does not happen by accident. It happens because it is the same person every single day."
Patricia N, daughter, Self-funding care for mother, 84
"I monitored the care closely for the first two weeks after my parent moved into NBG Care. Every commitment they had made was being kept without exception. I should not have been surprised by that. After what we had been through with the previous home I was. It turned out to be the standard every time, not just when someone was watching."
Andrew K, son, Caring for father, 81, following Parkinson's diagnosis
"I put off making the call for longer than I should have. When I finally did it on a Wednesday my parent had a confirmed room at NBG Care and a move-in date by the end of the week. I had spent six months telling myself it was too complicated to sort quickly. It was not."
Takes 30 seconds. No obligation.
Get Consistent, Trustworthy Care Home Placement For Your Parent In Days When You Book Your Free Tour and Assessment
A Named Keyworker From Day One: Your parent's dedicated keyworker is introduced before they move in. The same familiar face every morning, not a different staff member on every shift.
Properly Staffed To Care: Our staffing ratios are built around delivering attentive, unhurried care. Not around cutting costs. Your parent will never be rushed or treated as a schedule slot.
We Contact You Before You Have To Contact Us: A dedicated family liaison provides proactive updates after every significant moment in your parent's day. No more calling the home to find out how your parent is settling in.
Takes 30 seconds. No obligation.
HOW IT WORKS:
Get Your Parent Settled Into The Right Care Home In 3 Simple Steps
STEP-1
Tell Us About Your Parent's Situation Today
Call us or request a callback. No pressure, no jargon, no obligation. We listen first, understand your parent's needs honestly, and confirm whether NBG Care is the right fit before you ever set foot through the door.
STEP-2
Visit The Home And Meet The Team Before Any Decision Is Made
Within 48 hours we arrange a tour at a time that suits you. You meet the staff, see the rooms, and get honest answers to every question you have. Nothing is agreed until you are completely confident.
STEP-3
Watch Your Parent Settle Into A Place That Finally Feels Like Home
Same keyworker, consistent daily routines, proactive family updates. Most families tell us their parent has stopped asking to leave and started looking forward to activities within the first two weeks.
Takes 30 seconds. No obligation.
5 Reasons Why You Should Choose Our NBG Care
A Named Keyworker From The Very First Day
Your parent's keyworker is confirmed before they move in. The same familiar face every morning, someone who learns who your parent actually is rather than reading it off a form.
Staffing That Makes Proper Care Possible
We staff at ratios that give carers the time to be present with residents. Not the minimum required by regulation. Enough to actually care about the person in front of them.
Your Parent's Resistance Is Something We Handle
Most parents resist the idea of a care home. We have helped hundreds of families navigate this. Our introduction process is built specifically around earning trust with a hesitant parent before any routine is established.
Family Communication That Does Not Require Chasing
You receive updates from us before the thought of asking for one has crossed your mind. A dedicated family liaison handles all communication and responds the same day without exception.
A Confirmed Room Without A Long Wait
From your first conversation to your parent's move-in date, we move at the pace your situation demands. Most families have a confirmed room and a start date within the same week they contact us.
Takes 30 seconds. No obligation.
What Families Across Doncaster Say After Finding A Care Home Their Parent Finally Settled Into
"Two care homes before NBG Care, both looked wonderful on the tour and fell apart within weeks. I was not optimistic when I called. They assigned the same keyworker to my parent from the very first morning and she has been there every day since. My parent knows her name. They ask when she is coming. The morning anxiety that had been there for two years has gone. I did not think that was something a care home could fix."
Sandra T, daughter, Caring for mother, 84, living with vascular dementia
"Every home we tried had decent carers. The difference with NBG Care was the communication. They contact me after every significant moment without me having to ask. Four months in and I have not had to chase a single update. Anyone who has spent time ringing a care home that never picks up will know exactly what that is worth."
Michael R, son, Caring for mother, 79, following hip replacement
"The staff at every home we tried were fine. It was always the management behind them that let things down. NBG Care is the first place where the team behind the carers actually does its job. I receive an update before I have thought to ask for one. Four months in and not a single unanswered call. That has never happened before with any care provider we have used."
Mark H, son, Caring for father, 87, living alone following stroke
"I live ninety minutes away and the not knowing was affecting everything. My sleep, my work, my relationship. NBG Care send me an update every morning without me having to request it. After three weeks I stopped making daily check-in calls. After six weeks I realised I had stopped dreading my phone ringing. I had forgotten what that felt like."
Rachel W, daughter, Caring for mother, 81, from a distance
"I will not pretend the cost did not give me pause. There are cheaper homes in the area. But cheaper care at the wrong home would have cost my parent far more than money. NBG Care charges what it charges because it staffs properly and delivers what it promises. Three months in and I have stopped second-guessing the decision."
David M, son, Self-funding care for father, 82
"ame keyworker. Every morning. Six months. No exceptions. That was the one thing I needed and NBG Care had it in place from the very first week."
Tracy B, daughter, Caring for mother, 82
"I called on a Monday. My parent had a confirmed room at NBG Care by Thursday. I cannot explain why I left it as long as I did."
James P, son, Arranged care following father's fall at home
"My parent has dementia and would not consider a care home. NBG Care suggested an afternoon visit with no pressure and no agenda. By the time we left my parent was asking when they could come back. They moved in three weeks later. They call it their house now."
Louise M, daughter, Caring for mother, 79, with early stage dementia
"I had visited enough care homes to be deeply sceptical of all of them. The first call with NBG Care was unlike any I had made before. The person I spoke to asked about my parent for twenty minutes before the home was even mentioned. Four months on my parent has the same keyworker every day and I have stopped bracing myself every time my phone rings."
Abeera K, son, Caring for father, 81, following Parkinson's diagnosis
Takes 30 seconds. No obligation.
How Our Care Model Gives Your Parent The Settled, Familiar, Trustworthy Life They Deserve
Named Keyworker From Day One
Consistent Daily Routine, Every Day
Proactive Family Updates
One Liaison Contact Who Responds
Placement Confirmed Within Days
Parent Resistance Carefully Managed
Dementia Specialist Care Available
Residents Known As People
No Long Term Contract Lock In
Takes 30 seconds. No obligation.
WARNING!
Delaying The Right Care Home Placement Could Stop Your Parent From Getting The Settled, Safe, Familiar Life They Need Before The Next Crisis Forces The Decision
Right now you have two paths available to you.
Act today: your parent has a confirmed room, a named keyworker, and a move-in date within the week, and six months from now you describe this as the decision that gave your parent their life back.
Wait: and six months from now you are either dealing with the aftermath of a fall, a hospital admission, or a deterioration at home that the right placement might have prevented.
The families who describe the best outcomes are not the ones who acted after the crisis.
They are the ones who acted just before it.
You are in that window right now.
Our rooms are genuinely limited.
We do not overadmit because protecting the quality of care we deliver to every current resident is non-negotiable.
When our available rooms are filled, we reach capacity.
One conversation.
No obligation.
No hard sell.
Just honest answers about whether we have a suitable room available for your parent this week.
Takes 30 seconds. No obligation.
Apply For Your Free Care Home Tour and Assessment
Find out within 24 hours whether we have a suitable room available for your parent at NBG Care. No obligation. Just honest answers.
The Assessment Process
We understand your parent's specific needs, personality, medical history, and daily routine before a single room is offered. The right fit is confirmed before anything is agreed.
The Keyworker Protocol
Every resident has one named keyworker and one named cover who already knows them personally. When your keyworker is off, a familiar face steps in. Not whoever is working that shift.
The Two-Week Settling Review
Built into every admission before your parent moves in. Any adjustment to their care plan or daily routine happens immediately rather than after weeks of you noticing something is not right and getting nowhere with the team.
Takes 30 seconds. No obligation.
Frequently Asked Questions
How quickly can my parent move in?
Most families have a room confirmed and a move-in date agreed within 48 hours of their first conversation with us. We move at the pace your situation requires, not ours.
How do I know my parent will be properly looked after and not just managed?
Visit us and watch how the staff interact with current residents before your parent moves in. The answer will be visible within the first ten minutes of your tour.
What if my parent refuses to consider a care home?
Most parents resist at first. We have navigated this with hundreds of families. We arrange informal visits and introductory afternoons that allow a hesitant parent to arrive at their own decision rather than feeling it was forced on them.
How much does a placement at NBG Care actually cost per month?
The typical monthly cost depends on your parent's level of need and room type. We give you the exact figure in your first conversation, before you commit to anything.
We visited another care home and it did not feel right. Why would this be different?
Because most of what families find uncomfortable about care homes is structural and avoidable. Understaffing, high turnover, residents who are not known as individuals. We built our model specifically around eliminating those three things at the operational level.
What happens if the placement does not work out?
We do not lock families into arrangements that are not right for their parent. If the placement is not working we will tell you honestly and help you find an alternative. We would rather lose a resident than keep one in a home that is not the right fit.
What happens if my parent's keyworker is off sick or on holiday
One named cover is assigned to every resident before they move in. They are introduced to your parent during the settling in period so they are already a familiar face when needed. The answer is never whoever happens to be available that shift.
What actually happens after I make an enquiry?
Your first call is a listening conversation, not a sales pitch. We ask about your parent's situation, their needs, and what has or has not worked before. We tell you honestly whether we have a suitable room and whether NBG Care is the right fit. No pressure. No follow-up barrage if you decide we are not for you.
Takes 30 seconds. No obligation.
Start Getting Your Parent Settled Into Consistent, Trustworthy Care Within Days When You Book Your Free Tour and Assessment
Takes 30 seconds. No obligation.
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